:root{--brand:#0284c7;--brand-glow:#0284c740;--brand-hover:#0369a1;--brand-light:#f0f9ff;--cyan:#0891b2;--cyan-glow:#0891b240;--indigo:#4f46e5;--ok:#059669;--ok-light:#ecfdf5;--ok-glow:#05966940;--warn:#d97706;--warn-light:#fffbeb;--warn-glow:#d9770640;--danger:#dc2626;--danger-light:#fef2f2;--danger-glow:#dc262640;--bg:#f8fafc;--bg-alt:#f1f5f9;--card:#fff;--card-alt:#f8fafc;--card-hover:#fff;--border:#e2e8f0;--border-light:#edf2f7;--border-focus:#0284c7;--text:#0f172a;--text-muted:#64748b;--text-dim:#94a3b8;--topbar-bg:#ffffffe0;--topbar-text:#0f172a;--topbar-border:#e2e8f0d9;--radius-sm:8px;--radius:12px;--radius-lg:16px;--shadow-sm:0 1px 2px 0 #0000000d;--shadow:0 4px 14px -1px #0f172a14;--shadow-lg:0 14px 28px -4px #0f172a1f}[data-theme=dark]{--brand:#38bdf8;--brand-glow:#38bdf859;--brand-hover:#0ea5e9;--brand-light:#38bdf81f;--cyan:#22d3ee;--cyan-glow:#22d3ee59;--indigo:#818cf8;--ok:#34d399;--ok-light:#34d39924;--ok-glow:#34d39959;--warn:#fbbf24;--warn-light:#fbbf2424;--warn-glow:#fbbf2459;--danger:#f87171;--danger-light:#f871712e;--danger-glow:#f8717173;--bg:#090d16;--bg-alt:#0f172a;--card:#131c2e;--card-alt:#172238;--card-hover:#19263f;--border:#1e293b;--border-light:#28374f;--border-focus:#38bdf8;--text:#f8fafc;--text-muted:#94a3b8;--text-dim:#64748b;--topbar-bg:#0f172ae0;--topbar-text:#f8fafc;--topbar-border:#1e293bd9;--shadow-sm:0 1px 3px 0 #00000080;--shadow:0 6px 20px -2px #0009;--shadow-lg:0 18px 36px -4px #000000bf}*{box-sizing:border-box;-webkit-tap-highlight-color:transparent;margin:0;padding:0}body{background-color:var(--bg);color:var(--text);padding-bottom:calc(75px + env(safe-area-inset-bottom));min-height:100vh;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,PingFang SC,Hiragino Sans GB,Microsoft YaHei,sans-serif;font-size:15px;line-height:1.6;transition:background-color .25s,color .25s}.app-container{max-width:780px;margin:0 auto;padding:14px 16px}.app-container.wide{max-width:1240px;padding:16px 20px}.topbar{background:var(--topbar-bg);color:var(--topbar-text);border-bottom:1px solid var(--topbar-border);-webkit-backdrop-filter:blur(16px);z-index:50;box-shadow:var(--shadow-sm);padding:12px 18px;transition:all .25s;position:sticky;top:0}.topbar .nav-wrap{justify-content:space-between;align-items:center;gap:12px;max-width:1240px;margin:0 auto;display:flex}.topbar .brand{align-items:center;gap:10px;display:flex}.topbar .title{letter-spacing:.3px;white-space:nowrap;align-items:center;gap:8px;font-size:17px;font-weight:700;display:flex}.topbar .portal-tag{background:var(--brand-light);color:var(--brand);border:1px solid var(--brand-glow);white-space:nowrap;border-radius:20px;align-items:center;gap:5px;padding:3px 9px;font-size:11.5px;font-weight:700;display:inline-flex}.topbar .portal-tag:before{content:"";background:var(--brand);width:6px;height:6px;box-shadow:0 0 6px var(--brand);border-radius:50%}.topbar-actions{align-items:center;gap:10px;display:flex}.theme-toggle-btn{border:1px solid var(--border);background:var(--card-alt);width:36px;height:36px;color:var(--text);cursor:pointer;-webkit-user-select:none;user-select:none;border-radius:50%;justify-content:center;align-items:center;font-size:17px;transition:all .2s;display:inline-flex}.theme-toggle-btn:hover{border-color:var(--cyan);box-shadow:0 0 10px var(--cyan-glow);transform:rotate(20deg)}.tabbar{background:var(--topbar-bg);border-top:1px solid var(--border);-webkit-backdrop-filter:blur(16px);z-index:60;padding-bottom:env(safe-area-inset-bottom);box-shadow:var(--shadow);display:flex;position:fixed;bottom:0;left:0;right:0}.tabbar-item{cursor:pointer;color:var(--text-muted);background:0 0;border:0;flex-direction:column;flex:1;align-items:center;gap:3px;padding:10px 0 8px;font-size:12px;transition:all .15s;display:flex}.tabbar-item.active{color:var(--brand);font-weight:700}.tabbar-item .icon{font-size:19px;line-height:1}.card{background:var(--card);border-radius:var(--radius);box-shadow:var(--shadow);border:1px solid var(--border);margin-bottom:14px;padding:18px;transition:border-color .2s,box-shadow .2s}.card:hover{border-color:var(--border-light)}.card-title{color:var(--text);justify-content:space-between;align-items:center;margin:0 0 14px;font-size:16px;font-weight:700;display:flex}.text-muted{color:var(--text-muted);font-size:12.5px;font-weight:400}.presets-wrap{margin-bottom:16px}.presets-label{color:var(--cyan);align-items:center;gap:5px;margin-bottom:8px;font-size:13px;font-weight:700;display:flex}.presets-grid{grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:8px;display:grid}.preset-tile{background:var(--card-alt);border:1px solid var(--border);border-radius:var(--radius-sm);color:var(--text);cursor:pointer;-webkit-user-select:none;user-select:none;align-items:center;gap:6px;padding:10px 12px;font-size:12.5px;font-weight:600;transition:all .15s;display:flex}.preset-tile:hover{border-color:var(--cyan);background:var(--brand-light);color:var(--brand);box-shadow:0 4px 12px var(--brand-glow);transform:translateY(-2px)}.preset-tile:active{transform:scale(.97)}.grid-form{grid-template-columns:repeat(auto-fit,minmax(260px,1fr));gap:12px;display:grid}.form-group{margin-bottom:14px}.form-group label{color:var(--text);margin-bottom:6px;font-size:13.5px;font-weight:600;display:block}.form-group label .req{color:var(--danger);margin-right:3px}input[type=text],input[type=tel],input[type=password],input[type=number],select,textarea{border:1px solid var(--border);background:var(--card-alt);width:100%;color:var(--text);border-radius:9px;padding:11px 13px;font-family:inherit;font-size:14.5px;transition:border-color .15s,box-shadow .15s,background .15s}textarea{resize:vertical;min-height:85px}input:focus,select:focus,textarea:focus{border-color:var(--border-focus);background:var(--card);box-shadow:0 0 0 3px var(--brand-glow);outline:0}.chips-group{flex-wrap:wrap;gap:8px;display:flex}.chip{border:1px solid var(--border);background:var(--card-alt);cursor:pointer;color:var(--text);-webkit-user-select:none;user-select:none;border-radius:20px;padding:7px 15px;font-size:13px;transition:all .15s}.chip:hover{border-color:var(--border-light)}.chip:active{transform:scale(.96)}.chip.active{background:var(--brand);border-color:var(--brand);color:#fff;box-shadow:0 0 10px var(--brand-glow);font-weight:700}.chip.warn.active{background:var(--warn);border-color:var(--warn);color:#fff;box-shadow:0 0 10px var(--warn-glow)}.chip.danger.active{background:var(--danger);border-color:var(--danger);color:#fff;box-shadow:0 0 10px var(--danger-glow)}.btn{background:var(--brand);color:#fff;cursor:pointer;text-align:center;width:100%;min-height:44px;box-shadow:0 2px 8px var(--brand-glow);border:0;border-radius:10px;justify-content:center;align-items:center;gap:6px;padding:10px 16px;font-family:inherit;font-size:14.5px;font-weight:700;transition:all .15s;display:inline-flex}.btn:hover{filter:brightness(1.08);transform:translateY(-1px)}.btn:active{transform:scale(.98)}.btn.btn-sm{border-radius:7px;width:auto;min-height:32px;padding:5px 12px;font-size:12.5px}.btn.btn-ghost{background:var(--card-alt);color:var(--brand);border:1px solid var(--brand);box-shadow:none}.btn.btn-ok{background:var(--ok);box-shadow:0 2px 8px var(--ok-glow)}.btn.btn-warn{background:var(--warn);box-shadow:0 2px 8px var(--warn-glow)}.btn.btn-danger{background:var(--danger);box-shadow:0 2px 8px var(--danger-glow)}.btn[disabled]{background:var(--text-dim)!important;color:#fff!important;border-color:var(--text-dim)!important;cursor:not-allowed!important;box-shadow:none!important;transform:none!important}.photos-grid{flex-wrap:wrap;gap:10px;margin-top:6px;display:flex}.photo-item{border:1px solid var(--border);background:var(--card-alt);border-radius:9px;width:78px;height:78px;position:relative;overflow:hidden}.photo-item img{object-fit:cover;width:100%;height:100%;display:block}.photo-item .btn-remove{color:#fff;cursor:pointer;background:#000000bf;border-radius:0 0 0 6px;padding:2px 6px;font-size:13px;position:absolute;top:0;right:0}.photo-upload-btn{border:1.5px dashed var(--text-dim);width:78px;height:78px;color:var(--text-muted);cursor:pointer;background:var(--card-alt);border-radius:9px;flex-direction:column;justify-content:center;align-items:center;font-size:11.5px;transition:all .15s;display:flex}.photo-upload-btn:hover{border-color:var(--cyan);color:var(--cyan)}.ticket-card{border:1px solid var(--border);border-radius:var(--radius);background:var(--card);box-shadow:var(--shadow-sm);margin-bottom:12px;padding:16px;transition:all .2s;position:relative}.ticket-card:hover{border-color:var(--border-light);box-shadow:var(--shadow)}.ticket-card.is-timeout{border-left:4px solid var(--danger)}.ticket-head{justify-content:space-between;align-items:flex-start;gap:8px;display:flex}.ticket-no{color:var(--text-muted);font-family:ui-monospace,SFMono-Regular,Menlo,Monaco,Consolas,monospace;font-size:12px}.ticket-title{color:var(--text);margin:5px 0;font-size:15.5px;font-weight:700}.ticket-meta{color:var(--text-muted);font-size:12.5px;line-height:1.6}.ticket-desc{color:var(--text);background:var(--card-alt);border-left:3px solid var(--border-light);border-radius:8px;margin-top:8px;padding:10px 12px;font-size:13.5px}.ticket-actions{border-top:1px dashed var(--border);flex-wrap:wrap;gap:8px;margin-top:12px;padding-top:10px;display:flex}.badge{white-space:nowrap;border-radius:12px;align-items:center;gap:4px;padding:3px 9px;font-size:11.5px;font-weight:700;display:inline-flex}.badge.b-pending{background:var(--warn-light);color:var(--warn);border:1px solid var(--warn-glow)}.badge.b-assigned{background:var(--brand-light);color:var(--brand);border:1px solid var(--brand-glow)}.badge.b-working{color:#a855f7;background:#9333ea24;border:1px solid #9333ea4d}.badge.b-done{background:var(--ok-light);color:var(--ok);border:1px solid var(--ok-glow)}.badge.b-closed{background:var(--card-alt);color:var(--text-muted);border:1px solid var(--border)}.badge.b-rejected{background:var(--danger-light);color:var(--danger);border:1px solid var(--danger-glow)}.badge.b-timeout{background:var(--danger-light);color:var(--danger);font-weight:700;animation:2s infinite pulse-glow}.badge.b-remind{color:#f87171;background:#ef444433;font-weight:700;animation:1.5s infinite pulse-glow}@keyframes pulse-glow{0%,to{opacity:1;transform:scale(1)}50%{opacity:.65;transform:scale(1.05)}}.pulse-dot{border-radius:50%;width:7px;height:7px;animation:2s ease-in-out infinite pulse-glow;display:inline-block}.pulse-dot.cyan{background:var(--cyan);box-shadow:0 0 8px var(--cyan)}.pulse-dot.danger{background:var(--danger);box-shadow:0 0 8px var(--danger)}.pulse-dot.ok{background:var(--ok);box-shadow:0 0 8px var(--ok)}.pulse-dot.warn{background:var(--warn);box-shadow:0 0 8px var(--warn)}.stepper-wrap{margin:14px 0;padding:6px 0}.stepper-track{padding:8px 0 8px 30px;position:relative}.stepper-track:before{content:"";background:var(--border);width:2px;position:absolute;top:18px;bottom:18px;left:11px}.stepper-item{margin-bottom:20px;position:relative}.stepper-item:last-child{margin-bottom:0}.stepper-node{background:var(--card);border:2px solid var(--text-dim);z-index:2;border-radius:50%;justify-content:center;align-items:center;width:24px;height:24px;font-size:11px;font-weight:800;transition:all .3s;display:flex;position:absolute;top:1px;left:-30px}.stepper-item.done .stepper-node{border-color:var(--ok);background:var(--ok);color:#fff;box-shadow:0 0 10px var(--ok-glow)}.stepper-item.current .stepper-node{border-color:var(--cyan);background:var(--card);color:var(--cyan);box-shadow:0 0 12px var(--cyan-glow);animation:2s ease-in-out infinite pulse-glow}.stepper-header{justify-content:space-between;align-items:center;gap:8px;display:flex}.stepper-title{color:var(--text);align-items:center;gap:6px;font-size:14px;font-weight:700;display:flex}.stepper-time{color:var(--text-muted);font-family:ui-monospace,SFMono-Regular,monospace;font-size:12px}.stepper-desc{color:var(--text-muted);margin-top:4px;font-size:13px;line-height:1.5}.stepper-extra{margin-top:6px;font-size:12.5px}.worker-call-btn{background:var(--ok-light);color:var(--ok);border:1px solid var(--ok);box-shadow:0 0 10px var(--ok-glow);cursor:pointer;border-radius:999px;align-items:center;gap:6px;padding:8px 14px;font-size:13.5px;font-weight:700;text-decoration:none;transition:all .2s;display:inline-flex}.worker-call-btn:hover{background:var(--ok);color:#fff}.worker-quick-fab{border-top:1px dashed var(--border);gap:10px;margin-top:14px;padding-top:12px;display:flex}.worker-location-tag{background:var(--card-alt);color:var(--cyan);border-radius:8px;align-items:center;gap:6px;margin-bottom:6px;padding:6px 10px;font-size:14px;font-weight:700;display:inline-flex}.admin-split-layout{grid-template-columns:460px 1fr;align-items:start;gap:16px;margin-top:14px;display:grid}@media (width<=980px){.admin-split-layout{grid-template-columns:1fr}}.split-list-pane{max-height:calc(100vh - 165px);padding-right:4px;overflow-y:auto}.split-detail-pane{max-height:calc(100vh - 95px);position:sticky;top:76px;overflow-y:auto}.ticket-card-interactive{cursor:pointer;transition:all .2s}.ticket-card-interactive:hover{border-color:var(--cyan);transform:translateY(-2px)}.ticket-card-interactive.active{border-color:var(--cyan);box-shadow:0 0 16px var(--cyan-glow);background:var(--card-alt)}.kpi-grid{grid-template-columns:repeat(5,1fr);gap:12px;margin-bottom:16px;display:grid}@media (width<=860px){.kpi-grid{grid-template-columns:repeat(2,1fr)}}.kpi-card{background:var(--card);border-radius:var(--radius);text-align:center;border:1px solid var(--border);box-shadow:var(--shadow);padding:14px;transition:all .2s;position:relative;overflow:hidden}.kpi-card:before{content:"";background:linear-gradient(90deg, var(--cyan), var(--brand));height:3px;position:absolute;top:0;left:0;right:0}.kpi-card.danger:before{background:linear-gradient(90deg,#ef4444,#f59e0b)}.kpi-card.success:before{background:linear-gradient(90deg,#10b981,#06b6d4)}.kpi-card .val{letter-spacing:-.5px;font-family:ui-monospace,SFMono-Regular,Menlo,Monaco,Consolas,monospace;font-size:26px;font-weight:800;line-height:1.2}.kpi-card .lbl{color:var(--text-muted);margin-top:4px;font-size:12px;font-weight:600}.modal-overlay{-webkit-backdrop-filter:blur(4px);z-index:100;background:#090d16bf;justify-content:center;align-items:center;padding:14px;display:flex;position:fixed;inset:0}.modal-content{background:var(--card);color:var(--text);width:100%;max-width:580px;max-height:90vh;box-shadow:var(--shadow-lg);border:1px solid var(--border);border-radius:14px;padding:20px;overflow-y:auto}.modal-header{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;margin-bottom:14px;padding-bottom:10px;display:flex}.modal-header h3{margin:0;font-size:16.5px;font-weight:700}.modal-close-btn{cursor:pointer;color:var(--text-muted);background:0 0;border:0;font-size:22px;line-height:1}.toast-notice{background:var(--card);color:var(--text);border:1px solid var(--cyan);box-shadow:0 0 20px var(--cyan-glow);z-index:9999;pointer-events:none;border-radius:30px;padding:10px 22px;font-size:13.5px;font-weight:700;animation:.2s slideDown;position:fixed;top:24px;left:50%;transform:translate(-50%)}@keyframes slideDown{0%{opacity:0;transform:translate(-50%,-10px)}to{opacity:1;transform:translate(-50%)}}@media print{body{color:#000!important;background:#fff!important;padding-bottom:0!important}.topbar,.tabbar,.btn,.no-print,.theme-toggle-btn{display:none!important}.modal-overlay{background:0 0!important;padding:0!important;position:static!important}.modal-content{max-width:100%!important;box-shadow:none!important;color:#000!important;background:#fff!important;border:none!important;padding:0!important}.print-sheet{color:#000!important;font-size:14px!important;line-height:1.6!important;display:block!important}}.print-sheet{display:none}@keyframes skeleton-shimmer{0%{background-position:-200% 0}to{background-position:200% 0}}.skeleton{background:linear-gradient(90deg, var(--card-alt) 25%, var(--border-light) 50%, var(--card-alt) 75%);border-radius:var(--radius-sm);background-size:200% 100%;animation:1.5s ease-in-out infinite skeleton-shimmer;display:block}.skeleton-text{border-radius:4px;height:14px;margin-bottom:8px}.skeleton-title{border-radius:6px;width:55%;height:20px;margin-bottom:12px}.skeleton-pill{border-radius:20px;width:70px;height:24px}.skeleton-card{background:var(--card);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-sm);margin-bottom:12px;padding:16px}svg{vertical-align:middle;flex-shrink:0;display:inline-block}