:root{--brand:#2563eb;--brand-hover:#1d4ed8;--brand-light:#eff6ff;--ok:#16a34a;--ok-light:#f0fdf4;--warn:#d97706;--warn-light:#fffbeb;--danger:#dc2626;--danger-light:#fef2f2;--bg:#f8fafc;--card:#fff;--border:#e2e8f0;--border-focus:#93c5fd;--text:#0f172a;--text-muted:#64748b;--radius:12px;--shadow-sm:0 1px 2px 0 #0000000d;--shadow:0 4px 6px -1px #00000012, 0 2px 4px -2px #0000000d;--shadow-lg:0 10px 15px -3px #00000014, 0 4px 6px -4px #0000000a}*{box-sizing:border-box;-webkit-tap-highlight-color:transparent;margin:0;padding:0}body{background-color:var(--bg);color:var(--text);padding-bottom:calc(75px + env(safe-area-inset-bottom));min-height:100vh;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,PingFang SC,Hiragino Sans GB,Microsoft YaHei,sans-serif;font-size:15px;line-height:1.6}.app-container{max-width:760px;margin:0 auto;padding:12px 14px}.app-container.wide{max-width:1100px}.topbar{color:#fff;z-index:50;background:linear-gradient(135deg,#1e40af,#0284c7);padding:14px 16px;position:sticky;top:0;box-shadow:0 2px 8px #1e40af2e}.topbar .nav-wrap{justify-content:space-between;align-items:center;gap:12px;max-width:1100px;margin:0 auto;display:flex}.topbar .brand{align-items:center;gap:8px;display:flex}.topbar .title{letter-spacing:.3px;white-space:nowrap;font-size:17px;font-weight:700}.topbar .portal-tag{white-space:nowrap;background:#ffffff38;border-radius:12px;align-items:center;gap:4px;padding:2px 8px;font-size:11px;font-weight:600;display:inline-flex}.topbar .portal-tag:before{content:"";background:#4ade80;border-radius:50%;width:6px;height:6px}.topbar .user-info{opacity:.95;align-items:center;gap:8px;font-size:12.5px;display:flex}.tabbar{border-top:1px solid var(--border);z-index:60;padding-bottom:env(safe-area-inset-bottom);background:#fff;display:flex;position:fixed;bottom:0;left:0;right:0;box-shadow:0 -2px 10px #0000000a}.tabbar-item{cursor:pointer;color:var(--text-muted);background:0 0;border:0;flex-direction:column;flex:1;align-items:center;gap:3px;padding:9px 0 8px;font-size:12px;transition:all .15s;display:flex}.tabbar-item.active{color:var(--brand);font-weight:700}.tabbar-item .icon{font-size:18px;line-height:1}.card{background:var(--card);border-radius:var(--radius);box-shadow:var(--shadow-sm);border:1px solid var(--border);margin-bottom:14px;padding:16px}.card-title{color:var(--text);justify-content:space-between;align-items:center;margin:0 0 14px;font-size:16px;font-weight:700;display:flex}.text-muted{color:var(--text-muted);font-size:12.5px;font-weight:400}.grid-form{grid-template-columns:repeat(auto-fit,minmax(260px,1fr));gap:12px;display:grid}.form-group{margin-bottom:14px}.form-group label{color:#334155;margin-bottom:6px;font-size:13.5px;font-weight:600;display:block}.form-group label .req{color:var(--danger);margin-right:3px}input[type=text],input[type=tel],input[type=password],input[type=number],select,textarea{border:1px solid var(--border);width:100%;color:var(--text);background:#fff;border-radius:9px;padding:11px 12px;font-family:inherit;font-size:15px;transition:border-color .15s,box-shadow .15s}textarea{resize:vertical;min-height:85px}input:focus,select:focus,textarea:focus{border-color:var(--brand);outline:0;box-shadow:0 0 0 3px #2563eb26}.chips-group{flex-wrap:wrap;gap:8px;display:flex}.chip{border:1px solid var(--border);cursor:pointer;color:var(--text);-webkit-user-select:none;user-select:none;background:#fff;border-radius:20px;padding:6px 14px;font-size:13px;transition:all .15s}.chip:active{transform:scale(.96)}.chip.active{background:var(--brand);border-color:var(--brand);color:#fff;font-weight:600}.chip.warn.active{background:var(--warn);border-color:var(--warn);color:#fff}.chip.danger.active{background:var(--danger);border-color:var(--danger);color:#fff}.btn{background:var(--brand);color:#fff;cursor:pointer;text-align:center;border:0;border-radius:10px;justify-content:center;align-items:center;gap:6px;width:100%;min-height:44px;padding:10px 16px;font-family:inherit;font-size:15px;font-weight:600;transition:background .15s,transform .1s;display:inline-flex}.btn:hover{filter:brightness(.96)}.btn:active{background:var(--brand-hover);transform:scale(.98)}.btn.btn-sm{border-radius:7px;width:auto;min-height:32px;padding:5px 12px;font-size:12.5px}.btn.btn-ghost{color:var(--brand);border:1px solid var(--brand);background:#fff}.btn.btn-ok{background:var(--ok)}.btn.btn-warn{background:var(--warn)}.btn.btn-danger{background:var(--danger)}.btn[disabled]{color:#fff;cursor:not-allowed;background:#cbd5e1;border-color:#cbd5e1;transform:none}.photos-grid{flex-wrap:wrap;gap:10px;margin-top:6px;display:flex}.photo-item{border:1px solid var(--border);background:#f8fafc;border-radius:9px;width:76px;height:76px;position:relative;overflow:hidden}.photo-item img{object-fit:cover;width:100%;height:100%;display:block}.photo-item .btn-remove{color:#fff;cursor:pointer;background:#000000a6;border-radius:0 0 0 6px;padding:2px 6px;font-size:12px;position:absolute;top:0;right:0}.photo-upload-btn{width:76px;height:76px;color:var(--text-muted);cursor:pointer;background:#fafcff;border:1.5px dashed #94a3b8;border-radius:9px;flex-direction:column;justify-content:center;align-items:center;font-size:11.5px;transition:border-color .15s,color .15s;display:flex}.photo-upload-btn:hover{border-color:var(--brand);color:var(--brand)}.ticket-card{border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-sm);background:#fff;margin-bottom:12px;padding:14px;transition:border-color .15s,box-shadow .15s}.ticket-card:hover{box-shadow:var(--shadow);border-color:#93c5fd}.ticket-card.is-timeout{border-left:4px solid var(--danger)}.ticket-head{justify-content:space-between;align-items:flex-start;gap:8px;display:flex}.ticket-no{color:var(--text-muted);font-family:ui-monospace,Menlo,monospace;font-size:12px}.ticket-title{color:var(--text);margin:4px 0;font-size:15.5px;font-weight:700}.ticket-meta{color:var(--text-muted);font-size:12.5px;line-height:1.6}.ticket-desc{color:#334155;background:#f8fafc;border-radius:8px;margin-top:8px;padding:8px 10px;font-size:13.5px}.ticket-actions{border-top:1px dashed var(--border);flex-wrap:wrap;gap:8px;margin-top:12px;padding-top:10px;display:flex}.badge{white-space:nowrap;border-radius:12px;align-items:center;gap:3px;padding:2.5px 8px;font-size:11px;font-weight:600;display:inline-flex}.badge.b-pending{background:var(--warn-light);color:#b45309}.badge.b-assigned{background:var(--brand-light);color:#1d4ed8}.badge.b-working{color:#7c3aed;background:#f3e8ff}.badge.b-done{background:var(--ok-light);color:#15803d}.badge.b-closed{color:#475569;background:#eef1f6}.badge.b-rejected{background:var(--danger-light);color:var(--danger)}.badge.b-timeout{background:var(--danger-light);color:var(--danger);font-weight:700;animation:1.8s infinite pulse}.badge.b-remind{color:#b91c1c;background:#fee2e2;font-weight:700}@keyframes pulse{0%,to{opacity:1}50%{opacity:.65}}.kpi-grid{grid-template-columns:repeat(5,1fr);gap:10px;margin-bottom:14px;display:grid}@media (width<=768px){.kpi-grid{grid-template-columns:repeat(2,1fr)}}.kpi-card{border-radius:var(--radius);text-align:center;border:1px solid var(--border);box-shadow:var(--shadow-sm);background:#fff;padding:12px 10px}.kpi-card .val{font-size:22px;font-weight:800;line-height:1.2}.kpi-card .lbl{color:var(--text-muted);margin-top:3px;font-size:11.5px}.modal-overlay{-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);z-index:100;background:#0f172a8c;justify-content:center;align-items:center;padding:14px;display:flex;position:fixed;inset:0}.modal-content{width:100%;max-width:560px;max-height:90vh;box-shadow:var(--shadow-lg);background:#fff;border-radius:14px;padding:18px;overflow-y:auto}.modal-header{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;margin-bottom:14px;padding-bottom:10px;display:flex}.modal-header h3{margin:0;font-size:16.5px;font-weight:700}.modal-close-btn{cursor:pointer;color:var(--text-muted);background:0 0;border:0;font-size:22px;line-height:1}.toast-notice{color:#fff;z-index:9999;box-shadow:var(--shadow-lg);pointer-events:none;background:#0f172aeb;border-radius:30px;padding:10px 20px;font-size:13.5px;animation:.2s slideDown;position:fixed;top:24px;left:50%;transform:translate(-50%)}@keyframes slideDown{0%{opacity:0;transform:translate(-50%,-10px)}to{opacity:1;transform:translate(-50%)}}@media print{body{color:#000;background:#fff;padding-bottom:0}.topbar,.tabbar,.btn,.no-print{display:none!important}.modal-overlay{background:0 0;padding:0;position:static}.modal-content{max-width:100%;box-shadow:none;border:none;padding:0}.print-sheet{font-size:14px;line-height:1.6;display:block!important}}.print-sheet{display:none}